CASE STUDY

Voiceland

Voiceland’s Digital Transformation with Zoho Solutions

About

Voiceland stands as Greece’s premier VoIP telephony provider exclusively for businesses and professionals. The company customizes telecommunication solutions for diverse sectors, from maritime and real estate agencies to start-ups and e-shops.

Challenges

Voiceland faced challenges in meeting new tax regulations and optimizing their CRM processes. With a clientele exceeding 900 businesses, the need for streamlined solutions was crucial.

Adherence to the new electronic bookkeeping regulations introduced by the Greek Ministry of Finance and the Independent Authority of Public Revenues.

Tapping into the potential of Zoho Books.

Further automation of client management processes via Zoho CRM.

Maintain an updated client history.

Solution

Repath, leveraging tools such as Zoho CRM and Zoho Books, crafted a tailored solution for Voiceland:

Integration with a 3rd party application connecting to AADE’s myDATA platform, ensuring digital invoicing in line with Greek legislation.

Rule creations in Zoho Books to evade potential invoicing errors.

Optimized Zoho CRM use to allow users comprehensive access to client histories.

Categorization for services and products offered by Voiceland and synchronization of Zoho Books and CRM for seamless tracking.

APPS Used

Outcome

Efficient Digital Invoicing: By integrating with a third-party application, Voiceland can now offer digital invoicing that is fully compliant with Greek legislation. Error-Free Invoicing: Custom rules in Zoho Books ensure that invoices are made without potential errors, adhering to AADE’s specific requirements. Optimized Client Management: With the improved use of Zoho CRM, all Voiceland users can access comprehensive client histories. This means that every service and product offered is categorized effectively, streamlining the client management process. Synchronization and Automation: The integration between Zoho Books and Zoho CRM ensures that every entry in the former is automatically tracked in the latter. This synchronization facilitates seamless tracking and management. Enhanced Work Efficiency: Employees save significant time with these solutions, allowing them to prioritize essential tasks and furthering Voiceland’s growth. Regulatory Compliance: The solutions implemented guarantee Voiceland’s compliance with the new electronic bookkeeping regulations, ensuring that they are in step with the latest Greek government legislations. Improved Customer Relations: The digital transformation has enabled Voiceland to offer more personalized services to its customers based on their purchase history.

Before

Invoicing Challenges: Voiceland lacked the capability for digital invoicing in line with AADE’s regulations.
Untapped Potential: Zoho Books, an existing tool in their arsenal, was underutilized.
Fragmented Client Management: Voiceland was struggling to maintain a complete, updated history for each client, and there was no centralized system in place.
Legislative Pressure: The new electronic bookkeeping regulations introduced by the Greek Ministry of Finance placed a burden on Voiceland to comply.

After

Digital Invoicing Achieved: Through integration with a third-party application, digital invoicing compliant with Greek legislation became possible.
Optimized Zoho Books: Custom rules were developed in Zoho Books to prevent invoicing mistakes, streamlining the invoicing process.
Unified Client Management: Enhanced Zoho CRM allows full access to client histories, enabling effective tracking of every service and product offered.
Full Compliance: Voiceland is now fully compliant with the new electronic bookkeeping regulations.
Improved Efficiency: The implemented solutions have led to significant time savings, allowing employees to focus on crucial tasks.
Enhanced Customer Experience: The digital transformation has equipped Voiceland to offer more personalized services tailored to individual customer histories.

FAY RAFTOPOULOU

| Senior Zoho Solutions Architect at Repath

The implemented project marks the commencement of Voiceland’s journey towards digital evolution, intertwining automation with intelligent solutions for lasting benefits for both staff and clientele. Voiceland employees now confidently align with new legislations, while clients receive personalized services anchored in their purchase history.